Purpose of the Role
Tantum AG is an FMA-licensed Electronic Money Institution in Liechtenstein with EEA passporting rights under EMD2. We provide operative corporate accounts — multi-currency business accounts with dedicated IBANs, SEPA and SWIFT access — for companies across the European Economic Area, alongside our TantumPay and TantumIdent solutions. Our clients range from platforms and marketplaces, crypto and Web3 businesses, holding, foundation and trust structures and SaaS providers, through to traditional companies that simply need payments that work.
Our team is expanding, and we are looking for a Client Operations Manager to own the operational side of the corporate account lifecycle at Tantum AG.
Client acquisition sits with Sales. Once a prospective client has been sourced, qualified and pre-classified by Sales, the Client Operations Manager takes over the operational execution: collecting and reviewing documentation, building the KYB/KYC and business profile including the proposed risk classification, preparing the case for Compliance, and staying on top of the client's operational relationship after go-live.
The role is part of the First Line of Defence. It prepares, documents and structures — it does not take final risk decisions, and it does not replace the independent control function of Compliance (Second Line). Equally, it is not a sales role: the Client Operations Manager does not acquire clients, does not negotiate commercials, and does not own pricing. It works closely alongside Sales, in support of it.
Our onboarding process is established and running. The task is not to invent it, but to own it, run it reliably at volume, and work closely with Sales and Compliance to refine and optimise it as the portfolio grows.
Key Responsibilities
Client Onboarding & KYB
• Full operational ownership of the onboarding process for all clients handed over by Sales.
• Obtaining, reviewing and validating all required documentation (KYB/KYC, commercial register extracts, shareholder registers, UBO evidence, SoW/SoF) in accordance with SPG, SPV and EGG.
• Direct, professional and responsive communication with the client to complete the file, keeping Sales in copy at all times.
• Analysing corporate structures, UBO chains, trust and fiduciary arrangements, and cross-border entities.
• Preparing detailed client business and risk profiles (SPG profiles) — including OSINT checks, sanctions and adverse media screening, domain and digital-footprint validation, review of the client's GTCs, and the proposed risk classification under the risk-based approach together with its supporting rationale.
• Handing over the complete dossier to Compliance and, where required, presenting the case to the Compliance team.
• Prompt identification and fully documented escalation of anomalies or elevated risk indicators to the Compliance Officer or MLRO.
• Ensuring complete, traceable and audit-ready documentation of every onboarding and KYC-relevant step.
Ongoing Client Operations
• Operational point of contact for onboarded clients on documentation, account setup, technical onboarding coordination and day-to-day service matters.
• Monitoring the client portfolio from an operational perspective: volumes, settlement, chargebacks, service issues and general account health.
• Tracking changes in business model, ownership or corporate structure and triggering periodic reviews or EDD measures in coordination with Compliance.
• Maintaining and refreshing client files so that the documentation base stays current throughout the relationship.
• Regular reporting to the CEO and Head of Growth on portfolio status, open items and operational risk indicators.
• Supporting Sales in maintaining the commercial relationship — Sales remains the relationship owner.
• Supporting internal and external audits (e.g. FMA reviews) by providing documentation and explanations.
Process Optimisation & Team Building
• Owning, running and continuously optimising the existing onboarding workflows, templates, checklists and documentation standards.
• Working closely with Sales and Compliance to identify bottlenecks in the client lifecycle and implement practical, scalable improvements.
• Growing the Client Operations function in line with the client portfolio — including onboarding and mentoring future team members.
• Defining team structure, role profiles and performance standards in close coordination with the CEO.
Required Skills
• Expert knowledge of KYB, KYC and AML/CFT requirements, applicable to complex corporate onboarding scenarios and high-risk verticals.
• Proven ability to analyse complex corporate structures, UBO chains, trust structures and cross-border entities.
• Familiarity with AML/KYC screening tools (e.g. Actico, World-Check, Dow Jones R&C, LexisNexis or similar) and OSINT research methods.
• Strong documentation discipline and attention to detail — files must hold up under regulatory scrutiny.
• Ability to manage multiple cases and client accounts in parallel without loss of quality.
• Excellent client-facing communication — able to request documentation, chase open items and explain regulatory requirements to clients clearly, politely and persuasively.
• Clear written and verbal communication when presenting findings and cases to internal stakeholders.
• A timely and reactive working approach — onboarding timelines are a commercial factor, and open items are followed up without prompting.
• Hands-on, ownership-driven mindset — comfortable in a growing environment where processes are refined as the business scales.
• Excellent collaboration skills in a fully remote setting, with a self-directed and structured working style.
• Discretion in handling confidential and sensitive information.
Required Experience
• At least 5 years of experience in client onboarding, KYB/KYC, compliance operations or client operations at a regulated financial institution, e-money institution or payment service provider.
• Proven experience with clients from complex or high-risk industries, including at least one of the following: Adult Content / Creator Platforms, Crypto / Web3, E-Commerce / SaaS, Fiduciary and Corporate Services.
• Direct experience preparing and presenting compliance cases or risk assessments to internal compliance or risk functions.
• Demonstrated ability to run, scale or improve onboarding and client operations processes in a compliance-intensive environment.
• Knowledge of the Liechtenstein, European or EEA regulatory framework (SPG, SPV, EGG, PSD2, GDPR) is a clear advantage.
• English – C1 (mandatory). German – a strong advantage; at minimum a working understanding of German documentation is welcome.
What we offer
• Competitive salary with performance-based bonus.
• Fully remote role, employed via an Employer of Record.
• Regular trips to our headquarters in Liechtenstein to meet the team in person.
• Training budget and support in attending trade shows and industry conferences.
• A role with real ownership in a fast-growing FinTech – building something, not just managing it.
• Direct access to the management level and short decision-making paths.
If the above sounds a lot like you, please send your CV to job@tantumpay.com.
Only shortlisted candidates will be contacted.