Complaint management
We're happy to help
We support our customers personally, in partnership and competently. It's important to us to align our services as well as possible with your needs.
Complaint management – process
Should you have a reason to complain about a Tantum service, we'll review your concern carefully and promptly.
We'll send you a confirmation of receipt within a few days if we're not able to give you a direct answer immediately.
Please share with us:
- Reason or context of your complaint
- Description of your concern
- Optional: name, address, phone number (anonymous submissions are accepted)