We support our customers personally, in partnership and competently and it is important to us to tailor our services to their needs in the best possible way. If you still have a reason to complain about a Tantum service, we will examine your concern carefully and promptly.

Depending on what your complaint is about, we will seek assistance from our knowledgeable and independent professionals to resolve the issue. The processing time depends on the complexity of the matter and may take some time. However, we will send you an acknowledgment of receipt of your complaint within a few days if we are unable to provide a direct response immediately.

You have the option to contact us either via our Hinweisgeber System Formular zu kontaktieren, which can be found under the “Contact Form & Addresses” tab, or send us your request by letter to the following address:

Tantum AG
Complaint management
Landstrasse 114
9495 Triesen
Principality of Liechtenstein

In order for us to process your concern, we need the following information from you: the reason or facts of your complaint, a description of your concern and, optionally, your contact details such as name, address and telephone number. You are also welcome to remain anonymous. We attach great importance to your satisfaction and are happy to assist you.